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Why and How to Migrate to Einstein Activity Capture

Lightning Sync has been one of the options to connect Elements to either Microsoft Exchange or G-Suite. Over the past few years, Salesforce has been continuing to develop Einstein Activity Capture, which is a more enhanced and readily updated connection for the purposes of Event and Contact syncing with Elements. While Lightning Sync will continue to function, we recommend migrating to Einstein Activity Capture. With the retirement of EWS connections with Salesforce, Salesforce will no longer be supporting Lightning Sync as of October 1, 2026. As a result, if your firm is currently using Lightning Sync to connect with Exchange Online then you will first need to migrate from Lightning Sync to Einstein Activity Capture. 

Salesforce has introduced a tool to simplify the migration process from Lightning Sync to Einstein Activity Capture. To learn more about how to do this, you can follow the video linked below.

Migrating from Lightning Sync to Einstein Activity Capture

Learn More About Einstein Activity Capture

For more details about best practices with Einstein Activity Capture, see

Salesforce's Einstein Activity Capture (EAC)

To reference more information about how to setup, configure, and use Einstein Activity Capture, see Set Up Einstein Activity Capture for Your Team